Welcome to Web 2.0 Guide
Web 20 Business Article
. For a permanent link to this article, or to bookmark it for further reading, click here.
Top 10 Web 2. 0 Techniques to Improve your Customer Service
from:There is more to Web 2.0 than a fancy name and scary technology. Web 2.0 is about bringing the internet to people and making it more accessible. These technologies provide businesses and other organizations with great ways in which to make a radical improvement in the ways that they interact with their customers. You can have better customer service and consequently more sales and higher profits by making proper use of Web 2.0 technologies.
The term ‘Web 2.0’ embraces a whole raft of new technologies which allow you to personalize your Interne presence and interact with your clients and business partners. Social networking on places like MySpace and YouTube are popular parts of Web 2.0 as are blogging and Wikipedia entries. For businesses, the trick is in harnessing all this potential to present a coherent, professional brand that people will trust.
You can be helped in this by the interactive nature of Web 2.0 as it allows you to get feedback from people about how your company s doing and how it is perceived. Don’t be scared by this feedback. Embrace it and use it to tailor and improve your services.
Here are the Top 10 ways to use Web 2.0 to improve your company brand and give a better service to your customers:
Be interactive – real time chat, linguabots or even instant messenger can all be used to really chat with your customers, find out what they are thinking and act upon what they tell you. That way you know you are giving people what they want.
Personalization – tailor the content of your online presence by reacting to the feedback you get. Answer queries personally, not just with standard answers. Give out special offers and provide people with the information they request.
Use RSS feeds – this is a great way to update your website regularly and automatically so you show your business is keeping up with relevant developments in the real world.
Build user communities like chat rooms and newsgroups where people with like-minded interests can be of mutual support to each other.
Blog away – get in touch with your clients trough blogs relevant to your business. Find out what they want and show them that they can get it through your business.
Link up through social networking – tailor the information you give out to people but then put it out there so people know who you are, what you do, and how to find you.
Search engine optimization – make sure your website content is tailored to the content that people are searching for. Direct people easily to the pages they want to see.
Allow tagging – let people rate how useful your content is. That can give a real boost to your online presence and search engine ratings, as well as helping you to refine and improve your content.
Use wikis to show you know your stuff technically and let people know what you do.
Use podcasts and videos to give the most dynamic, current information updates possible.
Web 20 Business News
Most dangerous websites' list shows porn sites surprisingly safe
Washington, May 25 (ANI): Pornographic websites have ceased to be the 'most dangerous' places on web for picking up viruses.
Read more...Web Hosting Sales and Promos Roundup – May 18, 2012
May 18, 2012 -- In the week ending May 11, 2012, web hosting company ServInt is offering 20 percent off its VPS Plans, 1&1 Internet is offering discounts on its hosting packages, UK2 is offering a promotion on its business hosting plan, and Hivelocity is offering several new deals on its dedicated servers.
Read more...business people 5/20
What local business people have been doing.
Read more...Oregon business bulking up for buff beef
The new business touts Skinny Beef from sport cattle as a more lean alternative to regular burgers
Read more...WEB EXCLUSIVE: Brokenhearted and broke: Online dating scams revealed
In today's wired world, online dating is one the fastest ways to meet new people.
Read more...